Delivery and returns
Shipping and delivery
Deliveries, unless otherwise agreed, will be carried out by specified transport companies chosen by RV Global s.r.l. or its representative. The delivery cost is automatically calculated by the system based on thedestination and weight-volume of the goods. We do not deliver to upper floors.
In case of theft or loss, RV Global s.r.l. undertakes to send a new product and, where same is not available or is finished, will propose a different product but with the same properties, with the right on the part of the customer to refuse said new product and request the issue of a credit note relative to said product.
In case the transport company has been entrusted by the customer, RV Global s.r.l. shall not be held liable for any loss of or damage to the product from the moment the goods have been handed over to carrier at our warehouse.
The delivery time to the courier (purely indicative) is approximately 2-5 working days from the date of the order plus 1-3 working days for the delivery at destination, with the exception of variations due to force majeure.
Delivery, unless otherwise agreed to in writing between the parties, will take place during weekly office hours, excluding holidays, from Mondays to Fridays.
For non EEC exports any import customs duties shall be borne by the recipient.
IMPORTANT: At the moment of delivery of the goods by the courier, the customer is required to check: that the number of packages delivered is the same as the number indicated in the delivery document; that the packaging is whole, not damaged or wet or otherwise altered including materials used to close the package (adhesive tape or metal straps). Possible damages or the number of packages that do not correspond, must be notified immediately to the courier effecting the delivery, by placing the wording “subject to inspection of the goods” on the accompanying delivery document and confirming by e-mail: info@roby.ws
Attention: If delivery is accepted without the necessary reserve as stated above, no claims can be made at a later date to RV Global s.r.l. for missing items or damages caused during transport but only directly to the courier.